Refund policy

Returns & Replacements

Every Sawyer & Quinn piece is personalized and made just for you, so we're unable to accept returns or exchanges, or offer refunds, for change of mind or incorrect personalization entered at checkout. Please double-check the spelling of the name and the preview before placing your order.

Damaged, defective, or incorrect items
If your order arrives damaged, defective, or doesn't match the name you entered, we'll send a replacement at no cost. Just email us at sawyerquinnco@gmail.com within 14 days of delivery with your order number and a short video or photos showing the item and its original packaging.

Lost packages
If tracking shows your package as delivered but you didn't receive it, please check with neighbors and your local carrier first. Orders with Package Protection are eligible for a free replacement if the claim is filed within 15 days of delivery.

Cancellations
Because each piece goes into production quickly, orders can only be cancelled within 2 hours of purchase.